Our Commitments

Best-Price Garantee

We follow a cooperative and participatory approach which offers hoteliers the opportunity to group together and work jointly in order to ensure their self-promotion and marketing. "Hôtels de Charme et de Caractère" comply with principles of fair trade and collaborative economy wherein hoteliers do not pay any commission on reservations. Also, the membership costs are as low as possible. This allows them to offer and guarantee their customers their best rates. At the same time, customers are sure to find the establishment of their dreams at the best guaranteed price due to the absence of additional fees, commission or intermediary. As a customer, as soon as you book your preferred establishment by phone, or email through “Hôtels de Charme et de Caractère”, you can rest assured that our hotelier will offer you its best available rate.

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A collaborative and responsible vision

We follow a cooperative and participatory approach which offers hoteliers the opportunity to group together and work jointly in order to ensure their self-promotion and marketing. The majority of our hotels operate on a modest scale and cannot afford individual representation and marketing services worldwide. "Hôtels de Charme et de Caractère" comply with principles of fair trade and collaborative economy wherein hoteliers do not pay any commission on reservations. Also, the membership costs are as low as possible. We are not looking to make a profit and 80% of the money collected from hoteliers goes back to them in the form of marketing & representation. As a good N.G.O. we limit our operating costs to 20% of our revenues. ​ We rely on establishing direct social links between hoteliers and travelers and local populations through strong local integration. We support and encourage our members to implement ecological and environmental policies. We encourage our members to forge links with like-minded organizations, associations and movements.

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Human values

We respect human values and consider them of paramount importance in our conduct. It is only possible, through human values, to develop good relations with others, to work with others in cooperation, to dialogue together and to resolve conflicts. There are a number of human values and they can be exhibited in many ways. They include respect, acceptance, recognition, consideration, listening, openness, cooperation, good citizenship, honesty, fairness, sharing, fraternity and empathy towards other people. We embrace multiple cultures, many languages and our presence on all the continents makes it evident that we integrate human values in our DNA.

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Certified quality by customers

It is because we want the best for you and we are totally transparent that we analyze in real time the quality in our establishments. We have formed a partnership with a German company "Customer Alliance" which analyzes all customer reviews on all customer reviews portals, in all countries of the world and for all our establishments. We transparently and proudly display our updated global quality index which gives you the rating awarded to Hotels of Charm and Character by all customers staying in all establishments worldwide. You will discover this index on the right. By clicking on it you will have more details on the decomposition of this note. You will also find on each page dedicated to our members, their own quality index from the analysis of all customer opinion sites. You see it Quality is at the heart of our DNA and we do not compromise on this point. We owe you this transparency and excellence. This quality rating is certified and awarded by you, by the customers themselves. This is the best guarantee of the reliability and independence of our evaluation system.